Chatbots are designed to answer

Can be used to automate tasks and provide customer service. customer queries provide product information or guide customers through the purchasing process. By chatbots are expected to generate more than $ billion in ecommerce transactions Social Media Customer Service Ecommerce brands are increasingly turning to social media to provide customer service. Consumers are more likely to make a purchase based on social media referrals. Source Hubspot Social media customer service is a great way to provide a more personalized experience for customers. This helps them solve problems and answer questions in real time.

Weve all been there scrolling through our Instagram feed and Email Marketing List seeing something that makes us want to buy it immediately. But what if you have any questions about the product or need help with your order Youre stuck on the phone with customer service waiting for what seems like forever. Some companies are finding success using a platform like Omni Business to provide customer service on social media channels. This allows them to offer realtime support centralized management and better tracking of customer interactions across all digital channels.



Provide excellence in customer service with the Omni Business multichannel platform. TALK TO OUR SPECIALIST . Online Contact Center an ecommerce customer support hotline Customers are demanding more than just products and services. With the help of a multichannel platform they have access to realtime support when they need.